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So this awesome thing happened... [NAD]

Posted: Thu Sep 10, 2015 6:43 am
by StratusX
So you guys may or may not remember the multiple problems I was having with my AD30 in the past. If not, see viewtopic.php?f=2&t=45394" onclick="window.open(this.href);return false; and viewtopic.php?f=2&t=53995" onclick="window.open(this.href);return false;

So I took it to my friend Tony, who I worked for at his music store way back when, and who is now the head of Repairs for Indiana Guitar Centers. He talked back and forth with Orange and Jon, their guitar tech, and it was decided that the best option would be to send my amp to Atlanta for them to work on. So after a couple months I finally get word back from Orange. They told me my amp had been so badly butchered from a previous "repair" that even if they replaced every component on the board they'd feel bad about sending it out. So they got the okay from Orange World UK to send me out a brand new, sealed in box AD30HTC, free of charge to me. My amp had been out of warranty for nearly 4 years, and still they took care of me. I don't even have the words to say how awesome of a thing it is for Orange to go out of their way for me.

So thank you Orange, she's awesome!

Image

P.S. This picture was taken when I picked it up from Guitar Center. A PPC412 is under the Marshall head.

Re: So this awesome thing happened... [NAD]

Posted: Thu Sep 10, 2015 7:34 am
by a.hun
I've been talking about good Orange service for years now, but that really is pretty damn awesome out of warranty service... 8) 8) 8)

Huge kudos to Orange on that one! Thanks for sharing Ian, and Happy New Orange Day! :D


Andy.

Re: So this awesome thing happened... [NAD]

Posted: Thu Sep 10, 2015 9:52 am
by Les Paul Lover
That is pretty awesome!!!!

Ridiculous that they butchered your amp for warranty repair. Told you that nothing had been done when clearly they had replaced stuff (poorly!!!). Very disappointing - but Orange really took great care of you there. Very impressive !

Re: So this awesome thing happened... [NAD]

Posted: Thu Sep 10, 2015 11:18 am
by Ronnie Robinson
That is totally awesome! Top marks Orange!

Who else would provide that sort of customer service.

Enjoy your new amp!

Re: So this awesome thing happened... [NAD]

Posted: Thu Sep 10, 2015 4:49 pm
by Lucian
Wonderful news! Is there any way NOT to love Orange? Happy NAD

Re: So this awesome thing happened... [NAD]

Posted: Fri Sep 11, 2015 12:16 am
by ironlung40
Right on Orange!

Re: So this awesome thing happened... [NAD]

Posted: Fri Sep 11, 2015 12:43 am
by Invin
Dang, that IS awesome! Props to Orange.

Re: So this awesome thing happened... [NAD]

Posted: Sat Sep 12, 2015 10:51 pm
by thejay
awesome!

Re: So this awesome thing happened... [NAD]

Posted: Sun Sep 27, 2015 9:45 pm
by Bensnake
What a fantastic way of handeling your case! Never heard of anything like it actually. Congrats on your new amp. :D