So this awesome thing happened... [NAD]

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StratusX
Rocker
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Joined: Tue Aug 31, 2010 4:56 am

So this awesome thing happened... [NAD]

Post by StratusX » Thu Sep 10, 2015 6:43 am

So you guys may or may not remember the multiple problems I was having with my AD30 in the past. If not, see viewtopic.php?f=2&t=45394" onclick="window.open(this.href);return false; and viewtopic.php?f=2&t=53995" onclick="window.open(this.href);return false;

So I took it to my friend Tony, who I worked for at his music store way back when, and who is now the head of Repairs for Indiana Guitar Centers. He talked back and forth with Orange and Jon, their guitar tech, and it was decided that the best option would be to send my amp to Atlanta for them to work on. So after a couple months I finally get word back from Orange. They told me my amp had been so badly butchered from a previous "repair" that even if they replaced every component on the board they'd feel bad about sending it out. So they got the okay from Orange World UK to send me out a brand new, sealed in box AD30HTC, free of charge to me. My amp had been out of warranty for nearly 4 years, and still they took care of me. I don't even have the words to say how awesome of a thing it is for Orange to go out of their way for me.

So thank you Orange, she's awesome!

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P.S. This picture was taken when I picked it up from Guitar Center. A PPC412 is under the Marshall head.
Hi, my name is Ian.
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1973 Gibson SG
2009 Gibson Melody Maker
2011 Gibson Midtown Standard
2006 Schecter Hellraiser
Orange Micro Terror
Orange PPC108 X 2
Orange AD30HTC
Orange PPC212

a.hun
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Re: So this awesome thing happened... [NAD]

Post by a.hun » Thu Sep 10, 2015 7:34 am

I've been talking about good Orange service for years now, but that really is pretty damn awesome out of warranty service... 8) 8) 8)

Huge kudos to Orange on that one! Thanks for sharing Ian, and Happy New Orange Day! :D


Andy.
aNDyH. :wink:

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Les Paul Lover
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Re: So this awesome thing happened... [NAD]

Post by Les Paul Lover » Thu Sep 10, 2015 9:52 am

That is pretty awesome!!!!

Ridiculous that they butchered your amp for warranty repair. Told you that nothing had been done when clearly they had replaced stuff (poorly!!!). Very disappointing - but Orange really took great care of you there. Very impressive !
Last edited by Les Paul Lover on Thu Sep 10, 2015 12:01 pm, edited 1 time in total.
Ant

Orange Gear: RV50 MKI, R30, AD15, PPC212
And.... Genz Benz Black Pearl 30
Past Orange: AD30TC Combo, TT, AD5


Guitars: Gibson Les Paul Standard Faded, Vigier Expert Retro 54, Gibson SG 70s Tribute, Aria Pro II RS X80, G&L ASAT Special Tribute

Ronnie Robinson
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Re: So this awesome thing happened... [NAD]

Post by Ronnie Robinson » Thu Sep 10, 2015 11:18 am

That is totally awesome! Top marks Orange!

Who else would provide that sort of customer service.

Enjoy your new amp!
Orange AD30 HTC
Orange Rocker 15 terror
Orange Tiny Terror HW,
Fender elite Start, Gibson SG 61,fender telecaster

Previously Owned - Rocker 30
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Lucian
New Member
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Location: Norway

Re: So this awesome thing happened... [NAD]

Post by Lucian » Thu Sep 10, 2015 4:49 pm

Wonderful news! Is there any way NOT to love Orange? Happy NAD

ironlung40
Orange Master
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Re: So this awesome thing happened... [NAD]

Post by ironlung40 » Fri Sep 11, 2015 12:16 am

Right on Orange!
Sincerely,
Ironlung40
OR120 Pix/text
Tiny Terror HW
Rocker 30 combo
Rockververb 100 MKII
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Invin
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Re: So this awesome thing happened... [NAD]

Post by Invin » Fri Sep 11, 2015 12:43 am

Dang, that IS awesome! Props to Orange.
TH 30
Eminence Wizard & Governor 2x12
ESP Eclipse II JB/'59, Charvel San Dimas Style 2 JB/'59
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thejay
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Re: So this awesome thing happened... [NAD]

Post by thejay » Sat Sep 12, 2015 10:51 pm

awesome!
Oranges - R32, OR50, R30, RVMKIII, OR100, AD30, OB212, CB212 (2x)
Non Orange - Mesa, Friedman, Vox & Marshall
Former Oranges - TT, JRT, OR15, RVMKII
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Bensnake
Orange Master
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Re: So this awesome thing happened... [NAD]

Post by Bensnake » Sun Sep 27, 2015 9:45 pm

What a fantastic way of handeling your case! Never heard of anything like it actually. Congrats on your new amp. :D
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RV100 MKIII | '75 OR120 | OR100 | OR50 | CS50 | R30H | TT
2 x PPC412
Bax B. | Amp D.

Marshall 1959 HW + 1936V
Fender '65 Super Reverb Reissue
Vox AC30C2X + V212C

Playing Les Pauls and Teles...

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