So you guys may or may not remember the multiple problems I was having with my AD30 in the past. If not, see viewtopic.php?f=2&t=45394" onclick="window.open(this.href);return false; and viewtopic.php?f=2&t=53995" onclick="window.open(this.href);return false;
So I took it to my friend Tony, who I worked for at his music store way back when, and who is now the head of Repairs for Indiana Guitar Centers. He talked back and forth with Orange and Jon, their guitar tech, and it was decided that the best option would be to send my amp to Atlanta for them to work on. So after a couple months I finally get word back from Orange. They told me my amp had been so badly butchered from a previous "repair" that even if they replaced every component on the board they'd feel bad about sending it out. So they got the okay from Orange World UK to send me out a brand new, sealed in box AD30HTC, free of charge to me. My amp had been out of warranty for nearly 4 years, and still they took care of me. I don't even have the words to say how awesome of a thing it is for Orange to go out of their way for me.
So thank you Orange, she's awesome!
P.S. This picture was taken when I picked it up from Guitar Center. A PPC412 is under the Marshall head.
So this awesome thing happened... [NAD]
Moderator: bclaire
So this awesome thing happened... [NAD]
Hi, my name is Ian.
1973 Gibson SG
2009 Gibson Melody Maker
2011 Gibson Midtown Standard
2006 Schecter Hellraiser
Orange Micro Terror
Orange PPC108 X 2
Orange AD30HTC
Orange PPC212
1973 Gibson SG
2009 Gibson Melody Maker
2011 Gibson Midtown Standard
2006 Schecter Hellraiser
Orange Micro Terror
Orange PPC108 X 2
Orange AD30HTC
Orange PPC212
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- Duke of Orange
- Posts: 9765
- Joined: Sat Jun 15, 2002 1:05 am
- Location: Amsterdam, Hollandland.nl
Re: So this awesome thing happened... [NAD]
I've been talking about good Orange service for years now, but that really is pretty damn awesome out of warranty service...
Huge kudos to Orange on that one! Thanks for sharing Ian, and Happy New Orange Day!
Andy.
Huge kudos to Orange on that one! Thanks for sharing Ian, and Happy New Orange Day!
Andy.
aNDyH.
Ever tried to outstare a mirror?
In the bathtub of history the truth is harder to hold than the soap, and much more difficult to find!
Ever tried to outstare a mirror?
In the bathtub of history the truth is harder to hold than the soap, and much more difficult to find!
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- Duke of Orange
- Posts: 6821
- Joined: Tue Aug 18, 2009 9:08 am
- Location: Derby, England
Re: So this awesome thing happened... [NAD]
That is pretty awesome!!!!
Ridiculous that they butchered your amp for warranty repair. Told you that nothing had been done when clearly they had replaced stuff (poorly!!!). Very disappointing - but Orange really took great care of you there. Very impressive !
Ridiculous that they butchered your amp for warranty repair. Told you that nothing had been done when clearly they had replaced stuff (poorly!!!). Very disappointing - but Orange really took great care of you there. Very impressive !
Last edited by Les Paul Lover on Thu Sep 10, 2015 12:01 pm, edited 1 time in total.
Ant
Orange Gear: RV50 MKI, R30, AD15, PPC212
And.... Genz Benz Black Pearl 30
Past Orange: AD30TC Combo, TT, AD5
Guitars: Gibson Les Paul Standard Faded, Vigier Expert Retro 54, Gibson SG 70s Tribute, Aria Pro II RS X80, G&L ASAT Special Tribute
Orange Gear: RV50 MKI, R30, AD15, PPC212
And.... Genz Benz Black Pearl 30
Past Orange: AD30TC Combo, TT, AD5
Guitars: Gibson Les Paul Standard Faded, Vigier Expert Retro 54, Gibson SG 70s Tribute, Aria Pro II RS X80, G&L ASAT Special Tribute
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- Orange Master
- Posts: 3148
- Joined: Wed May 23, 2007 3:39 am
- Location: In the beautyful North , UK
- Contact:
Re: So this awesome thing happened... [NAD]
That is totally awesome! Top marks Orange!
Who else would provide that sort of customer service.
Enjoy your new amp!
Who else would provide that sort of customer service.
Enjoy your new amp!
Re: So this awesome thing happened... [NAD]
Wonderful news! Is there any way NOT to love Orange? Happy NAD
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- Orange Master
- Posts: 2851
- Joined: Tue Jul 07, 2009 2:10 pm
- Location: USA (in the south)
Re: So this awesome thing happened... [NAD]
Right on Orange!
Re: So this awesome thing happened... [NAD]
Dang, that IS awesome! Props to Orange.
TH 30
Eminence Wizard & Governor 2x12
ESP Eclipse II JB/'59, Charvel San Dimas Style 2 JB/'59
Tomkat Bender, TU-2, Crybaby Mini, Palisades, Xotic RC, Euphoria, MVP, Sentry, Blue Sky, Grand Orbiter V2, Timeline, Alter Ego, Dispatch Master, Ditto X2
Eminence Wizard & Governor 2x12
ESP Eclipse II JB/'59, Charvel San Dimas Style 2 JB/'59
Tomkat Bender, TU-2, Crybaby Mini, Palisades, Xotic RC, Euphoria, MVP, Sentry, Blue Sky, Grand Orbiter V2, Timeline, Alter Ego, Dispatch Master, Ditto X2
Re: So this awesome thing happened... [NAD]
awesome!
Oranges - R32, OR50, R30, RVMKIII, OR100, AD30, OB212, CB212 (2x)
Non Orange - Mesa, Friedman, Vox & Marshall
Former Oranges - TT, JRT, OR15, RVMKII
YouTube https://bit.ly/2pSp3sk
http://bigbattlebear.bandcamp.com
Non Orange - Mesa, Friedman, Vox & Marshall
Former Oranges - TT, JRT, OR15, RVMKII
YouTube https://bit.ly/2pSp3sk
http://bigbattlebear.bandcamp.com
Re: So this awesome thing happened... [NAD]
What a fantastic way of handeling your case! Never heard of anything like it actually. Congrats on your new amp.
RV100 MKIII | '75 OR120 | OR100 | OR50 | CS50 | R30H | TT
2 x PPC412
Bax B. | Amp D.
Marshall 1959 HW + 1936V
Fender '65 Super Reverb Reissue
Vox AC30C2X + V212C
Playing Les Pauls and Teles...
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