get your arse in gear Orange

jimbo · Post by **jimbo** » Wed Mar 07, 2007 7:32 pm

If anyone on here works for Orange could you please tell whoever answers your emails to actually answer them. Ive asked 3 times now how i go about getting a new black metal grill thingy for the top of my Rockerverb combo (the one i got is bent from when i got it). You put my ecc83's and 82's in the wrong slots last time so at least you can answer my emails!

Sorry everyone else had to read this!

fraser2262 · Post by **fraser2262** » Wed Mar 07, 2007 7:36 pm

phone them they never answerr emails

Neiloler · Post by **Neiloler** » Wed Mar 07, 2007 7:43 pm

Whoa, whoa, I know, it sucks not being answered, but hold onto your horses. They love you, they just don't like e-mail. Call them (use Skype for cheap calling rates if that's a concern), they'll work with you. I've heard nothing but goodness about calling them (and I've heard nothing but bunk on the e-mail side of things)

Post by **bclaire** » Wed Mar 07, 2007 7:45 pm

Call...

Tafarel · Post by **Tafarel** » Wed Mar 07, 2007 7:53 pm

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by bclaire
 Call...
<hr height="1" noshade id="quote"></blockquote id="quote">+1!!!
I've called them on a tech issue and they've been nothing short of friendly and helpful.

irish_admiral · Post by **irish_admiral** » Wed Mar 07, 2007 8:44 pm

Jimbo, they almost never read most of these posts. Give them a call, they've been very accommodating & helpful whenever i've called.

Equally the preamp valves can go in any preamp slots... there is no right and wrong.

Blainy · Post by **Blainy** » Wed Mar 07, 2007 8:53 pm

When my TT wasn't being delivered I e-mailed them and got a response straight away. Then when I got the TT, I told them and again they acknowledged (not aut reply) immediately.

But they were even better on the phone.

get your arse in gear Orange

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